At Ebgns, we are all about offering quality business solutions to ensure the success of your company. Sometimes things may not be as planned; hence we want our customers to feel satisfied with our delivered services. The refund policy outlined below outlines how we operate on the basis of a refund of our services.
You shall be deemed to have accepted the terms of our Refund Policy upon accessing our services or agreeing to a contract with us.
1. General Refund Policy Because the service is customized to a specific type of business requirements and given only if it is needed, we normally do not offer any form of refund in situations where such services have already been availed of and are done or already running. Every case is different for us and talk to our clients so as to solve the issues in an amicable way, efficient way within the confines of a timeframe.
2. When One is Eligible for Refund Refunds are permissible as provided in the following situations:
Not Received Service: If we fail to deliver the services agreed in the service agreement or proposal, you are then qualified for a refund of the service that was not received.
Service Dissatisfaction: If you feel unsatisfied with the quality of our service and have brought this to our notice in time, then we shall take appropriate steps for the matter.
In case we are unable to meet your demands under such circumstances, you would be entitled to a full or partial refund according to the nature of the service:
Billing Errors: If you were overcharged for service not offered, you will be given back an extra amount that was given.
3. Non-Refundable Services in some cases, the service may not be refundable. This all depends on the terms of the particular service agreement.
Usually these comprise: Custom Projects In case you began with a custom project, the work undertaken, including software development, consulting, or business solutions custom-designed, are non-refundable.
Subscription Services in case of subscription services that include mainly monthly business consulting, software as a service, and more, we do not offer partial month or early cancellation except if agreed in the service contract.
Non-refundable Deposits: Any non-refundable deposit or advance payment done before commencement of a project or service engagement is not refundable.
4. Refund Procedure in order to request for a refund, please follow the procedure below.
Contact Us: Reach out to us through e-mail or our portal within [X] days from service delivery or invoice stating why you are requesting for a refund.
Review Period: After this, we will review the facts that you have surrounded your case with. You will be asked to provide documents or evidence that back up your case.
Resolution: We will try to resolve the issue in question and provide an appropriate solution, such as a partial or full refund, or a service credit depending on the case and details of the issue you face.
Refund approval: Once your refund claim is approved, we process the refund through the exact same payment channel used for original transaction unless otherwise agreed between you and us.
5. Refunds Timing Refund of eligible services shall commence within [X] business days after approval.
Credit card payments: You should note that with credit cards this may take 7-10 business days from your card issuing bank for it to appear on your statement. For direct bank transfers or other forms of payment, the duration of this period can be different based on the times of your bank or payment processor
6. Cancellation You are able to cancel service at any time before services commenced and in that regard are eligible for a refund with all deposits except non-refundable or fees that your service contract might stipulate.
Service by Us: At any time that you decide to cancel services for a valid reason which include, for example, failure of mutual terms as well as scope on which the work was set up, then you shall receive a refund in full regarding services yet to be fulfilled.
7. Exceptions and Special Cases We sometimes make refunds outside of our standard policy, especially when there are complaints about service quality or other exceptional circumstances. These are dealt with on a case-by-case basis.
8. Customer Satisfaction At EBGNS, we ensure to give quality service so that hopefully, all clients' needs are met. In case a client has complaints or objections regarding the services rendered, we are at liberty to reach us to create room for rectifying the problem given to the betterment of our clients.
9. Revision of the Refund Policy We may update or modify this Refund Policy at any time. Any changes shall be posted on this page with the effective date of the changes. Your continued use of our services after such changes shall be deemed acceptance of the revised terms